Human-in-the-loop AI (HITL): AI With Oversight for Customer Teams

AI is everywhere, sure. But a stream of high-profile goof-ups really highlight the tradeoff between AI efficiency and human judgment. AI can do wonders for productivity, but it’s still not ready to do it on its own — especially when it comes to business-critical situations. 

So, how can we use AI to handle the headaches that come across our desks — without accidentally setting the world on fire?

It’s simple: get humans involved. Human-in-the-loop AI (or HITL AI for short) gives you the best of both worlds: AI automation, but with humans tagged in at critical decision points to approve the AI’s actions. 

Let’s take a closer look at HITL AI and how you can integrate it into workflows — and why it’s sometimes better than fully autonomous systems that plow ahead without bothering to check in how they’re doing.

Appsmith’s new features enable you to integrate HITL oversight into your sales, support, and customer success AI workflows in just minutes.

Appsmith Agents lets you create your own AI agents that can safely query all your existing databases and datasources, while retaining relevant context about your organization. It deploys via a Chrome extension, letting you use AI agents that are tailored to your business anywhere in your toolchain. Ready to get started? Try Appsmith Agents yourself today at https://appsmithai.com.